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Troubleshooting Loops Error Messages
Troubleshooting Loops Error Messages

What Loops error messages mean, and how to address them.

Mary Pope avatar
Written by Mary Pope
Updated over a week ago

There are a few different types of error messages you might encounter while trying to schedule a Loop. Here's what they mean, and how to get past them so you can keep on scheduling.

  • Could not access calendar for [email]. If the error persists, refresh the page and try again.

  • Unable to Find Results ๐Ÿ˜•

  • Oops, We Canโ€™t Schedule with that Setup! ๐Ÿ˜ฌ

Could not access calendar for [email]. If the error persists, refresh the page and try again.

This error can appear on the Results page of your Loop for a couple of reasons:

1. You do not have read/write access to the calendar of the interviewer you're trying to schedule. Partner internally to gain access.

2. You are scheduling using attributes, and someone in your attribute is Inactive or Archived. To check for and resolve this issue:

  1. Search the Interviewers tab for the interviewer whose email caused the error.

  2. Make sure to search under all Statuses (Active, Inactive, and Archived.)

  3. Click on the interviewer's profile and check their status.

  4. If the interviewer is Inactive or Archived, partner with your team to check if this was intentional. If it was not intentional, mark the interviewer Active and try creating the Loop again.

  5. If the change was intentional, remove the interviewer from the attribute to prevent further issues with Loops scheduling. Then try scheduling the Loop again.

3. The email that can't be accessed is for a Room that you've selected on the first page of your Loop. You can usually detect Room email addresses because they contain long strings of numbers, and don't look like normal company email addresses. [Example:]

If a Room email address is throwing the Loop error, you probably don't have read/write access to the Room calendar. Partner internally to gain access, and then try scheduling again.

Unable to Find Results ๐Ÿ˜•

This is a loading timeout caused by the complexity of your interview setup when trying to load results. Try simplifying your interview by using fewer/smaller attributes, reducing the number of interviews, or breaking a large Loop into separate smaller Loops.

No calendar events found for this loop

This error indicates that the current user does not have access to the calendar that the events were scheduled to.

Oops, We Canโ€™t Schedule with that Setup! ๐Ÿ˜ฌ

This is the most common and most varied Loops error โ€“ it doesn't have a universal cause. This error is almost always a result of the Loop constraints, interviewer settings, or interviewers' calendars. Check out this article for troubleshooting steps.

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