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Troubleshooting Loops Error Messages
Troubleshooting Loops Error Messages

What Loops error messages mean, and how to address them.

Grey Allen avatar
Written by Grey Allen
Updated over a week ago

There are a few different types of error messages you might encounter while trying to schedule a Loop. This guide will walk you through the different types of errors you might come across, explain their meanings and provide solutions to help you seamlessly continue with your scheduling.

Oops, We Can’t Schedule with that Setup!

This is the most common Loops error that can be caused by a number of different reasons. This error is almost always a result of the Loop interview settings (from the Interviews step) or interviewer settings. Note that this is unrelated to calendar availability.

Please check the above troubleshooting steps and confirm if any of those settings are blocking availability. You can also go back to the Interviews step to check the setup, and generate new results.

If you’re still unable to generate Loops results, try applying some of the Need more results? options under the time zone selector:

Could not access calendar for [email]. If the error persists, refresh the page and try again.

This error can appear on the Results page of your Loop for a few reasons:

1. You do not have read/write access to the calendar of the interviewer you're trying to schedule. Partner internally to gain access.

2. You are scheduling using an interviewer or attribute, and someone is Inactive or Archived. To check for and resolve this issue:

  1. Search the Interviewers tab for the interviewer whose email caused the error.

  2. Make sure to search under all Statuses: Active, Inactive, and Archived.

  3. Click on the interviewer's profile and check their status.

  4. If the interviewer is Inactive or Archived, partner with your team to check if this was intentional.

    1. If it was not intentional, mark the interviewer Active and try creating the Loop again.

    2. If the change was intentional, remove the interviewer from the attribute / Loop and try creating the Loop again.

3. The email that can't be accessed is for a Room that you've selected on the first page of your Loop. You can usually detect Room email addresses because they contain long strings of numbers, and don't look like normal company email addresses. [Example:]

If a Room email address is throwing the Loop error, you probably don't have read/write access to the Room calendar. Partner internally to gain access, and then try scheduling again.

Unable to Find Results 😕

This is a loading timeout caused by the complexity of your interview setup when trying to load results. Try simplifying your interview by using fewer/smaller attributes, reducing the number of interviews, or breaking a large Loop into separate smaller Loops.

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