Troubleshooting
Tips and tricks to solve our most commonly received inquiries.
8 articles
Written by Michael Biddle and Ivy Elgarten
Missing Interviewers
Why is the interviewer I'm trying to schedule not showing up?Written by Michael Biddle. Updated over a week ago
Calendar Access Errors
Why am I getting an error stating I'm unable to access a calendar?Written by Ivy Elgarten. Updated over a week ago
Interviews Missing in Greenhouse
Why are the interviews I scheduled in Prelude not appearing in Greenhouse?Written by Ivy Elgarten. Updated over a week ago
Interviews Missing in Prelude
My interview still appears in my calendar and ATS, but it's not in the Interviews tab in Prelude. Where did it go?Written by Ivy Elgarten. Updated over a week ago
Invalid Zoom Meeting Link
I scheduled an interview and added a Zoom link, but it says the meeting ID is not valid.Written by Ivy Elgarten. Updated over a week ago
Troubleshooting Booking Availability
I know I have availability on my calendar, but my Booking link isn't showing enough available slots.Written by Ivy Elgarten. Updated over a week ago
Troubleshooting Loops Error Messages
What Loops error messages mean, and how to address them.Written by Ivy Elgarten. Updated over a week ago
Troubleshooting Loops Error "Oops, we can't schedule with that setup!"
My Loops Results page says "Oops, we can't schedule with that setup!" What does this mean, and how can I successfully schedule my Loop?Written by Ivy Elgarten. Updated over a week ago